猜成语一个阴森的夜晚:急啊~~因为在翻译过程中 关于客户的这段翻译不好!~现在求助各位高手,帮帮忙啊

Customer relationship management measures theextent to which government agencies manage interactions with their customers (citizens and busi- nesses) and deliver service in an integrated way. This includes understanding how customers want to interact, what services they need and how they are delivered. These factors are evaluated across five required building blocks: insight, customer service, interactions, organization and networks, and a sep- arate support measure. ?Insight—Does government remember me? When revisiting a website, does it know where and when I have interacted with government previously and use the information it already holds on me to offer a more tailored service?
?Customer service—Does the website offer helpful information related to the type of transaction
I am performing or based on my user history? Is the help unprompted or do I need to seek it? Customer service measures whether or not government adequately supports users during their online interactions. ?Interactions—Can I interact with the government via related government contact points and web- sites? Interactions measures the degree to which services can be accessed through multiple channels and the ease of those interactions.
?Organization—How effectively is the service delivered? Is it organized around the citizen or business needs or is it necessary to understand internal government structures to find the service needed? Organization measures the degree to which the services satisfy the customers and are efficiently delivered.
?Networks—Is it possible for me to access other value-added services, including those offered by nongovernment organizations, via similar chan nels? Networks measures the degree to which government agencies integrate their services and delivery channels with other organizations to provide added value to the citizen, either through convenient bundling or more access points.
?Support—Is this site integrated with other channels of communication (for example, a call center) to assist me in finding information or completing a transaction? Support measures whether or not it is easy for the user to find alternative means to get access to the services if required.